tash | Privacy Policy and How We Protect Your Data

1 Introduction & Scope

Tash is an internationally licensed online betting platform serving users in Bangladesh and beyond. Our Privacy Policy reflects how seriously we take the protection of your personal information.

This Privacy Policy applies to Tash's website, mobile app, and all services. Any information you provide when creating or using a Tash account, or when contacting us, is covered under this policy.

By using Tash, you agree to this Privacy Policy. If you object to any of its terms, please stop using the platform and reach out to our support team.

Tash complies with international data protection standards (GDPR-inspired principles). Protecting your data is our top priority.

2 What Information We Collect

When you register and use Tash, we collect certain necessary information. The table below outlines what types of information we collect and why:

Data Type	Example	Reason for Collection
Identity Information	Name, date of birth, NID number	Age & Identity Verification (KYC)
Contact Information	Mobile number, email address	Account Communication & Security
Financial Information	Mobile Pay/Nagad number, transaction history	Processing deposits and withdrawals
Device Information	IP address, browser, operating system	Security & Fraud Prevention
Usage Information	Betting history, login times, page visits	Service Improvement
Communication Logs	Support Chat Content	Customer Support & Dispute Resolution

We only collect information that is necessary to provide our services or meet legal obligations. We do not collect data beyond what is needed.

3 How We Collect Your Information

Tash collects your information in several ways:

Directly Collected: Information you provide through registration forms, KYC document uploads, deposit forms, or when contacting support.
Automatically Collected: When you use the platform, your device information, IP address, login time, and activity are automatically recorded.
Cookies & Tracking: Session cookies and performance cookies are used to enhance your experience on the platform.
Third Parties: Transaction confirmation details are received from payment processors (Mobile Pay, Nagad). However, we never have access to your full payment PIN or password.

No Tash employee will ever ask for your OTP, password, or Mobile Pay PIN over a call or message. Any such request should be treated as fraudulent.

4 Purpose of Data Use

Tash uses your information for the following purposes:

Account Management: Registration, login, password reset, and account verification.
Processing Transactions: Processing deposits, handling withdrawals, and settling bet outcomes.
Security Assurance: Detecting fraud, money laundering, and duplicate accounts.
Legal Obligations: Maintaining records to meet regulatory requirements and support audits.
Customer Support: Resolving complaints, answering queries, and providing technical support.
Service Improvement: Analyzing usage patterns to improve the overall platform experience.
Contact: Sending important updates, security alerts, or promotional content (subject to your consent).

To stop receiving promotional emails or SMS, you can unsubscribe through your account settings. Please note that security-related messages will always be sent.

5 Data Sharing & Disclosure Policy

Tash does not sell your personal information to third parties. However, your data may be shared in the following limited circumstances:

Payment Processors: Only the minimum required information is shared with payment processors like Mobile Pay and Nagad to complete transactions. These processors have their own privacy policies.
Regulatory Authorities: Information may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
Technology Service Providers: Limited data may be shared with contracted partners for cloud hosting, security, and analytics services. These partners are bound by Tash's Privacy Policy.
Fraud Prevention: Limited data may be cross-referenced with industry blacklist databases to help detect fraudulent activity.

Your information will not be shared for any purpose other than those stated above. In all cases, we follow a minimum-necessary data sharing policy.

6 Cookies & Tracking Technologies

The Tash website and app use several types of cookies — small text files stored in your browser. Here are the types of cookies we use:

Cookie Types	Purpose	Can It Be Disabled?
Essential Cookies	Login sessions, security tokens	No (required for the service)
Performance Cookies	Page load analytics, error tracking	Yes
Preference Cookies	Remembering language and timezone preferences	Yes
Analytics Cookies	Usage Statistics Collection	Yes

You can manage cookies through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

7 Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

Active Account Data: Retained for as long as the account remains active.
Closed Account Data: Retained for 5 years from the date of closure (as required by law).
Financial Transaction Records: Minimum 7 years (in accordance with international financial regulations).
Support Chat Logs: 2 years from the date of resolution.
Cookies Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8 Your Rights

Tash respects your data privacy rights. You are entitled to the following rights:

Right to Access: You may request to see what information we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you may request the deletion of your data (beyond any legal obligations).
Right to Restrict Processing: In certain circumstances, you may request that processing of your data be restricted.
Right to Object: You may opt out of marketing communications at any time.
Data Portability: You can request a copy of your data in a machine-readable format.

To exercise any of these rights, contact us at support@tash.im. Requests are typically responded to within 30 days.

9 Privacy of Minors

Tash strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor has accidentally created an account, the account will be closed and all collected data will be deleted. If you have any information regarding this, please notify us immediately at support@tash.im.

If you become aware that a minor in your household is using Tash, please contact us immediately. We will take prompt action.

10 Privacy Policy Updates

Tash may update this Privacy Policy when necessary. Depending on the nature of the change, we will notify you in the following ways:

Major Changes: You will be notified at least 7 days in advance via email or platform notification.
Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
Emergency Changes: Immediate changes may be made for security reasons; full details will be provided afterwards.

Continued use of the platform after any changes will be considered your acceptance of the updated policy.

11 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to us:

Email: support@tash.im
Live Chat: Available 24/7 (accessible from within the platform)
For general inquiries: Our FAQ Page View

We aim to resolve all privacy-related requests within 30 days. If a matter is complex and requires more time, we will notify you accordingly.

When contacting us by email, please include "Privacy Request" in the subject line. This helps route your request to the right team faster.

Tash Privacy Policy — How Safe Is Your Data With Us